Custom Fit Waterproof Car Cover – All Weather Heavy Duty UV & Rain Protection for Sedan SUV Truck

Return shipping costs are the customer’s responsibility unless Royal Seat Covers confirms otherwise in writing. Sending an item back without approval does not guarantee a refund, replacement, or store credit.

Last updated: May 27, 2026

At Royal Seat Covers, we want every customer to order with confidence. Because our automotive products are selected, prepared, or matched based on your vehicle information, all return, fit, and warranty requests must follow the policy below.

Please read this policy carefully before placing your order.

1. Vehicle-Selected Custom Fit

Our custom-fit automotive products are matched based on the vehicle information you provide, including year, make, model, trim, and selected options.

For custom-fit car covers, our products are designed to provide a closer vehicle-selected fit than standard universal covers. Fit may vary slightly depending on body style, trim, aftermarket accessories, mirrors, spoilers, roof racks, and other vehicle modifications.

Our custom-fit car covers are designed for approximately 90% fit accuracy based on the selected vehicle. They are not factory-molded OEM covers.

It is the customer’s responsibility to enter accurate vehicle details before checkout. If incorrect vehicle information is provided, the order may not qualify for a free return, refund, or replacement.

2. 30-Day Fit Assurance

We offer 30-Day Fit Assurance from the delivery date.

If your product does not fit as expected, please contact us within 30 days of delivery with:

• Your order number
• Your vehicle year, make, model, and trim
• Clear photos or videos showing the fit issue
• Photos of the product label, packaging, and affected area

Our support team will review your request and help determine the best solution. Depending on the case, we may offer fitting guidance, a replacement, store credit, partial refund, or another reasonable solution.

Fit Assurance does not apply if:

• Incorrect vehicle details were entered at checkout
• The product was installed incorrectly
• The product was damaged after delivery
• The product was modified, washed, cut, altered, or heavily used
• Photos/videos are not provided for review
• The issue is a normal fit variation for a vehicle-selected product

3. Return Eligibility

Return requests must be submitted within 30 days of delivery.

To be eligible for a return, the item must be:

• Approved by our support team before being sent back
• Clean and free of stains, odors, pet hair, dirt, or damage
• In original or protective packaging
• Not cut, altered, washed, or permanently installed
• Returned with all included accessories, straps, gifts, and parts

Items returned without prior approval may be refused and may not qualify for a refund.

Because our products are vehicle-selected and prepared based on customer information, we do not accept standard change-of-mind returns once the order has entered processing, production, or fulfillment.

Approved returns do not include free return shipping. The customer is responsible for all return shipping costs unless our team confirms in writing that a different solution applies.

4. Non-Returnable Items

The following items are not eligible for return or refund unless we confirm a manufacturing defect or fulfillment error:

• Used, installed, washed, altered, damaged, or dirty items
• Items ordered with incorrect vehicle details provided by the customer
• Items damaged by misuse, improper installation, accident, pets, sharp objects, chemicals, or extreme conditions
• Final sale, clearance, promotional, or free gift items
• Products returned without approval
• Orders refused at delivery or returned to sender without contacting us first
• Minor color differences caused by screen settings, lighting, or photography

Free gifts must be returned with the order if a refund is approved. If the free gift is missing, its retail value may be deducted from the refund.

5. Return Shipping Costs

Customers are responsible for 100% of return shipping costs for all approved returns, including non-defective returns, fit-related returns, incorrect vehicle information, size selection issues, change-of-mind returns, refused deliveries, and returns requested after the order has been delivered.

We do not provide prepaid return labels for standard approved returns.

If we choose to provide a prepaid return label as a courtesy, the return shipping cost may be deducted from the final refund amount.

Original shipping fees, shipping protection, rush processing fees, customization fees, and other service fees are non-refundable unless required by law.

If we confirm that we shipped the wrong item or that the product has a verified manufacturing defect, our support team will review the case and offer a reasonable solution, which may include a replacement, replacement part, store credit, partial refund, return instructions, or another resolution depending on the issue.

6. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery.

Please include:

- Your order number
- Photos of the shipping label
- Photos of the packaging
- Clear photos or videos of the issue
- Your vehicle details, if the issue is fit-related

Please do not discard the product or packaging until your claim has been reviewed.

All damage, defect, and incorrect-item claims are reviewed by our support team. Clear photo or video evidence is required before any solution can be approved.

If we confirm a manufacturing defect or fulfillment error, we will provide a reasonable solution based on the case. This may include a replacement, replacement part, store credit, partial refund, return instructions, or another resolution.

Claims submitted without clear evidence may be delayed or denied.

7. Cancellations & Order Changes

Orders may be changed or canceled only if they have not entered processing, production, or fulfillment.

Please contact us as soon as possible if you need to change:

• Vehicle year, make, or model
• Color
• Shipping address
• Quantity
• Product selection

Once an order has entered processing, production, fulfillment, or shipment, we cannot guarantee changes or cancellations.

If tracking has already been created or the order is in transit, the order cannot be canceled. You may request support after delivery if the item qualifies under this policy.

8. Shipping & Delivery Issues

Estimated delivery dates are estimates only and may vary due to carrier delays, weather, holidays, customs processing, address issues, or high order volume.

Tracking may be created before the carrier’s first scan. This does not always mean the package is delayed.

If your package is marked as delivered but you cannot locate it, please check your mailbox, porch, garage, building office, neighbors, and local carrier first. If the issue remains unresolved, contact us and we will help guide the next steps.

Royal Seat Covers is not responsible for delays caused by incorrect shipping information provided by the customer.

9. 5-Year Limited Warranty

We offer a 5-Year Limited Warranty covering eligible manufacturing defects under normal use.

The warranty may cover:

• Manufacturing defects
• Material separation under normal use
• Stitching or construction defects
• Premature product failure not caused by misuse

The warranty does not cover:

• Normal wear and tear
• Fading, stains, dirt, odors, or cosmetic wear from regular use
• Damage caused by improper installation or removal
• Damage from pets, sharp objects, accidents, chemicals, car washes, pressure washing, or misuse
• Damage caused by extreme weather events, falling objects, vandalism, flooding, fire, or accidents
• Products that were modified, cut, altered, washed incorrectly, or used outside normal conditions
• Fit issues caused by incorrect vehicle information

Warranty coverage is non-transferable and applies only to the original purchaser.

Approved warranty claims may be resolved with a replacement, repair solution, replacement part, store credit, partial refund, or discount toward a new order. Cash refunds are not guaranteed under warranty claims.

10. Refund Processing

Once your approved return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds are usually processed back to the original payment method within 5–10 business days after inspection. Your bank or payment provider may take additional time to post the refund.

Refunds may be reduced if:

• The item is used, dirty, damaged, incomplete, or missing parts
• The free gift is not returned
• A restocking fee applies
• The customer provided incorrect vehicle or shipping information
• The returned item does not match the approved claim

11. Evidence-Based Claim Review

To protect both our customers and our store, all return, fit, damage, defect, and warranty claims are reviewed based on evidence.

We reserve the right to deny claims that include:

• Missing or unclear photos/videos
• Inconsistent vehicle information
• Altered, misleading, or incomplete evidence
• Damage caused after delivery
• Product misuse or improper installation
• Repeated unsupported claims
• Returns sent without approval

We are happy to help with genuine issues, but all communication must remain respectful. Abusive language, threats, chargeback abuse, or fraudulent claims may result in the claim being closed.

12. How to Start a Return, Fit, or Warranty Request

To start a request, please contact us at:

Email: [your support email]

Please include:

• Order number
• Full name on the order
• Delivery address
• Vehicle year, make, model, and trim
• Clear photos or videos of the issue
• A short explanation of the problem

Our support team will review your request and respond as soon as possible.

Please do not send any item back before receiving approval and return instructions from our team.

13. Important Note

This policy does not limit any non-waivable consumer rights required by applicable law. If any part of this policy conflicts with applicable law, the legally required standard will apply.

Customers are responsible for 100% of return shipping costs.